Shipping policy

Last updated: 15 September 2026

This policy explains how we deliver orders placed with Zyranaj at zyranaj.com. It forms part of our Terms of Service. Nothing in this policy affects your statutory rights.

1. Where we deliver and delivery cost

We deliver to addresses in the United Kingdom. Delivery within the UK is free, with no minimum order value.

2. Where your order comes from

Your order is packed and dispatched by our fulfilment partner from outside the UK and sent to you by an international carrier.

3. How long delivery takes

  • Preparation: orders are usually prepared for dispatch within a few working days.
  • Estimated delivery: delivery usually takes around 7–13 working days from the day you place your order.

These times are estimates, not guaranteed delivery dates. Delivery can sometimes take longer, for example because of customs processing, busy periods or events outside our control.

Unless we agree a different delivery date with you, we will deliver your order without undue delay and in any event no later than 30 days after the day your order is confirmed.

4. Tracking

When a tracking number is available for your parcel, we will send it to you by email. The first tracking update may not appear straight away, and updates may be less frequent while your parcel is in international transit.

5. Your delivery address

Please check your delivery address carefully before you pay. If you notice a mistake, contact us as soon as possible through our contact form or by email at hello@zyranaj.com with your order number. We will try to correct it, but we may not be able to change the address once your order has been dispatched.

If a carrier asks you to pay any charge in order to receive your parcel, please contact us before paying so that we can look into it.

6. Lost, late or damaged parcels

Your order is our responsibility until it is delivered to you or to someone you have nominated.

  • Late or lost: if your order has not arrived within the estimated delivery time, please contact us through our contact form or by email at hello@zyranaj.com with your order number. We will check the tracking and contact the carrier. If the parcel is lost or cannot be delivered, you can choose between a replacement (if available) and a full refund.
  • Shown as delivered but not received: please check with neighbours and any safe place the carrier may have used, then contact us. We will investigate with the carrier and keep you informed.
  • Damaged, faulty or incomplete: please see section 5 of our Returns and Refund Policy. It will not cost you anything.

7. Cancelling an order

You can cancel your order before it arrives and for 14 days after you receive it. If you want to cancel before dispatch, contact us as soon as possible and we will try to stop the order. Full details are in our Returns and Refund Policy.

8. Contact

Zyranaj – contact form: https://zyranaj.com/pages/contact

Email: hello@zyranaj.com