Refund policy

Last updated: 15 September 2026

This policy explains how to cancel an order and how refunds work for purchases from Zyranaj at zyranaj.com. It forms part of our Terms of Service. Nothing in this policy affects your statutory rights as a consumer, including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

The quickest way to reach us about any order is our contact form: zyranaj.com/pages/contact or by email at hello@zyranaj.com. Please include your order number.

1. Your right to cancel (change of mind)

You can cancel your order for any reason. You do not need to tell us why.

You can cancel at any time from placing your order until 14 days after the day you (or someone you have nominated, other than the carrier) receive the item.
If your order is delivered in more than one parcel on different days, the 14 days run from the day you receive the last item.
If you want to cancel before your order has been dispatched, please contact us as soon as possible so that we can try to stop it.

2. How to cancel

Please contact us first. Tell us clearly, before the 14-day period ends, that you wish to cancel:

send us a message through our contact form at zyranaj.com/pages/contact or by email at hello@zyranaj.com with your name, your order number and a clear statement that you wish to cancel; or
send the model cancellation form at the end of this policy through the same contact form or by email at hello@zyranaj.com (you do not have to use it).

It is enough that you send your message before the 14-day period ends. We will reply to confirm that we have received your cancellation.

3. Sending the item back

Please do not send the item back before contacting us. After you tell us that you are cancelling, we will give you the address to return the item to.
You must send the item back without undue delay and no later than 14 days after the day you tell us that you are cancelling.
You will need to pay the cost of returning the item when you cancel because you have changed your mind. This does not apply to faulty, damaged, incorrect or incomplete items (see section 5).
We recommend using a service that provides proof of postage, and keeping that proof. Please include your order number in the parcel.

4. Your refund

We will refund the price you paid for the item, including the cost of standard delivery (standard delivery within the UK is currently free, so there is no delivery charge to refund).
We will refund you without undue delay and in any event within 14 days after the day we receive the item back or, if earlier, within 14 days after the day you send us proof that you have sent it back.
If you cancel before the item has been dispatched and we are able to stop the order, there is nothing to send back and we will refund you without undue delay and in any event within 14 days after the day you tell us that you are cancelling.
We may reduce your refund to reflect any loss in value of the item caused by handling it more than was necessary to establish its nature, characteristics and how it works (for example, more than you would be able to in a shop).
We refund you using the same payment method you used for your order, unless you have expressly agreed otherwise. We do not charge a fee for processing a refund. Your bank or card provider may take a few days to show the refund on your account.

5. Faulty, damaged, incorrect or incomplete items

If your item arrives faulty or damaged, has missing parts, is not the item you ordered, or develops a fault, please contact us through our contact form or by email at hello@zyranaj.com with your order number, a short description of the problem and a photo or short video showing it. This helps us resolve things quickly.

We will arrange a replacement or a refund – you can tell us which you prefer.
This will not cost you anything. If we need the item back, we will tell you how to return it at our cost; in many cases we may tell you that you do not need to send it back.
Where you are entitled to a refund, we will refund you without undue delay and in any event within 14 days, counting the day we agree that you are entitled to it as the first day, using your original payment method and without any fee.

This does not limit your statutory rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. In summary:

Within 30 days after the day the item is delivered, you can reject a faulty item and receive a full refund.
After that, or if you prefer, you can ask for a repair or replacement. If a repair or replacement is not possible, is not carried out within a reasonable time, or does not fix the problem, you may be entitled to a price reduction or a refund.
If a fault appears within 6 months of delivery, it is presumed to have been present at delivery unless we can show otherwise.

If an item is damaged or any part has come loose, please stop using it and keep small parts away from children until the issue is resolved.

6. Lost or late parcels

Your order remains our responsibility until it is delivered to you or to someone you have nominated. If your order has not arrived, please contact us through our contact form or by email at hello@zyranaj.com with your order number. We will check the tracking and the status with the carrier. If the parcel is lost or cannot be delivered, you can choose between a replacement (if available) and a full refund. You can also cancel an order that has not arrived, as explained in section 1.

7. Contact

Zyranaj – contact form: https://zyranaj.com/pages/contact

Email: hello@zyranaj.com

Model cancellation form

(Complete and send this form through our contact form or by email at hello@zyranaj.com only if you wish to cancel your order. You do not have to use it.)

To: Zyranaj, via https://zyranaj.com/pages/contact or by email at hello@zyranaj.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods:

Order number:

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.